General Conditions of Sale (GCS)
Update date: 12/26/24
These general terms and conditions of sale (GTC) govern the sale of products on the website www.motivap.com (hereinafter referred to as "the Site"). By placing an order on the Site, you expressly accept the conditions set out below.
1. Identity of the company
The Site is published by Motivap , whose head office is located at:
8 Place Jeanne Soula 30128 Garons
SIRET number: 492598248
Email: motivap.fr@gmail.com
2. Products
The products offered for sale on the Site are aromatherapy inhalers and other associated accessories (hereinafter referred to as "the Products"). The descriptions, photographs and information relating to the products are provided for information purposes only and are not contractual. Motivap reserves the right to modify the characteristics of the products without notice.
3. Price
The prices of the Products are indicated in euros (€) , all taxes included (TTC), excluding delivery costs. Motivap reserves the right to modify its prices at any time, but the products will be invoiced according to the rate in force at the time of validation of the order.
4. Order
Ordering on the Site implies that you have read and accepted these general terms and conditions of sale. Once the order has been validated, you will receive a confirmation email indicating the summary of your order.
5. Payment
Payment for products is made by credit card (Visa, MasterCard, etc.), via the secure Stripe system, or by any other payment method offered on the Site. Payment is made when ordering and the order will be considered final only after validation of the payment.
6. Delivery
Deliveries of products are made to the address you indicated when ordering. Delivery times may vary depending on the delivery method chosen. Delivery costs are indicated at checkout and are calculated based on the weight of the order and the destination.
Motivap cannot be held responsible for delays or errors in delivery attributable to the postal services or the carrier.
7. Right of withdrawal
In accordance with article L121-21 of the Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide reasons or incur penalties.
To exercise your right of withdrawal, you must notify us of your decision by formal means (email, registered letter). The product must be returned in its original condition and packaging.
Return costs are the responsibility of the customer, unless the product is defective or does not correspond to the order.
8. Warranty
All our products benefit from the legal guarantee of conformity provided for by the Consumer Code. In the event of a lack of conformity, you can request the replacement or repair of the product, or the refund of the product if this is not possible.
9. Liability
Motivap shall not be liable for any damage resulting from the improper use of the products or the ineffectiveness of the product due to improper use. The customer is responsible for using the products in accordance with the instructions provided.
10. Protection of personal data
Motivap collects your personal data as part of order management, deliveries and associated services. This data is treated with the utmost confidentiality. In accordance with the regulations on the protection of personal data (GDPR), you have the right to access, rectify and delete your data. You can exercise these rights by contacting us at motivap.fr@gmail.com
11. Intellectual Property
All elements present on the Site (texts, images, logos, etc.) are the exclusive property of Motivap. Any reproduction, representation, or partial or total exploitation of these elements without prior authorization is strictly prohibited.
12. Modification of the general conditions of sale
Motivap reserves the right to modify these general conditions of sale at any time. The applicable conditions are those in force at the time of validation of the order.
13. Applicable law and disputes
These general terms and conditions of sale are subject to French law. In the event of a dispute, the competent court will be that of the defendant's place of domicile, unless there is a mandatory legal provision to the contrary.
14. Contact
For any questions or requests relating to the general conditions of sale, you can contact us at the following address:
motivap.fr@gmail.com