Privacy Policy

Last updated: 12/26/24

At Motivap , we are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, protect and share your personal data when you use our website www.motivap.com (hereinafter “the Site”).

By accessing and using our Site, you expressly accept the practices described in this policy.

1. Information collected

We collect the following information when you use our Site:

  • Personal Information : We collect personal information from you when you register on our site, place an order, subscribe to our newsletter or contact us with questions. This information may include: your name, email address, shipping address, phone number, and any other data necessary to process your orders.

  • Payment Information : When you make a purchase, we collect payment information, but this information is processed securely by third-party providers (e.g. Stripe, PayPal) and is not stored on our servers.

  • Browsing Data : We also collect information about your use of the Site, including your IP address, browser type, pages visited, links clicked, and other technical information to improve user experience and optimize our service.

2. Use of information

We use the information collected for specific purposes:

  • Order Processing : To manage your purchases, process payments, ship your products, and provide you with customer service.
  • Improving user experience : To personalize your experience on our Site according to your preferences.
  • Communication : To send you information about your orders, contact you if necessary, send you newsletters or promotions if you have consented to receive this type of communication.
  • Security : To protect our Site and prevent fraud or unauthorized activity.

3. Sharing of information

We do not sell or share your personal data with third parties, except in the following cases:

  • Service Providers : We use third-party service providers to help us operate the Site, process payments, deliver products, and provide you with customer support. These service providers have access to your personal data only for the purpose of providing these services, and are contractually required to keep your information confidential.

  • Legal Obligations : We may disclose your personal information if we are required by law to do so, for example in response to legal proceedings or to protect our legal rights.

4. Data security

We implement physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, modification, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is completely secure, and we cannot guarantee the absolute security of your information.

5. Your rights over your data

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access : You can request a copy of the personal information we hold about you.
  • Right to rectification : You can ask us to correct any inaccurate personal information or complete missing information.
  • Right to erasure : You can request the deletion of your personal data, subject to the exceptions provided by law.
  • Right to portability : You can request a copy of your personal data in a structured, commonly used and machine-readable format.
  • Right to object : You can object to the use of your data for direct marketing purposes or, in certain cases, to their processing.
  • Right to withdraw consent : You can withdraw your consent at any time if we have used your data based on your consent.

To exercise these rights, you can contact us at the following address:
Email: motivap.fr@gmail.com

6. Cookies

We use cookies to improve your browsing experience on our Site. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits, analyze the use of our Site and personalize the advertisements you see. You can manage your cookie preferences in your browser settings.

7. Data retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. Order information may be retained for up to 5 years after the last order.

8. Changes to the Privacy Policy

Motivap reserves the right to modify this privacy policy at any time. Any changes will be posted on this page, and the date of the update will be indicated at the top of the page. We encourage you to review this policy periodically to be informed of changes.

9. Contact

If you have any questions about this privacy policy or how we treat your personal data, please contact us at:

Email: motivap.fr@gmail.com